Privacy & Data Requests

• A copy of the information linked to your account.
• A correction to your name, city, listing details or contact number.
• Removal of a repair request you posted, together with its photos and videos.
• Deletion of your account and the information attached to it.

• Open a repair request you posted and use “Remove this request” — that deletes the request, its photos and videos, and the offers attached to it.
• Edit your profile or listing at any time from your account.

• Your password, or any password reset link.
• Government identification or other sensitive documents.
• Photos of the inside of your home beyond what the repair request needs.

Email is currently the only way to submit a request — this page does not send anything on your behalf. We confirm that the request comes from the account holder before acting on it. Account deletion is carried out manually by our team.

Deleting information from the live service does not immediately remove it from our hosting provider's backups or system logs, which are cycled on the provider's own schedule. We are still confirming those schedules and will state them here once we have them in writing.